Refund Policy
CertSimple should feel low risk while teams test whether COI tracking is useful for their workflow.
The first 14 days of CertSimple Plus are refundable with no questions asked.
Refund window
If you are within 14 days of your first CertSimple Plus payment, email support@mnac.io from the checkout email with "CertSimple refund" in the subject. Include the checkout email and any detail that helps us find the payment.
Cancellation
Sign in with the checkout email and use Cancel subscription in the account header. Cancellation is scheduled for the end of the paid period, so access stays active through the time already paid for. Email support@mnac.io if the account screen is not available.
After 14 days
Refunds after the first 14 days are reviewed case by case, especially for duplicate payments, access failures, or billing mistakes.
Access issues
If checkout succeeds but your workspace does not open, email support@mnac.io with "CertSimple access" in the subject. We will restore access or refund the payment if we cannot make the workspace usable.
Contact
Email support@mnac.io for refunds, billing, access help, or cancellation fallback.